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Portbridge Network Status
Raleigh/Durham (Main Network Center)
Main Dialup	Operational
Backup Dialup	Operational
Dedicated Dialup	Operational
Mail	Operational
Newsfeed	Operational
Name Service	Operational
Web Hosting (Windows/IIS)	Operational
Web Hosting (Unix)	Operational
DSL (BellSouth territory)	Operational
Cobalt Web Hosting (ICOM)	Operational

Fayetteville (Eastern NC Network Center)
Main Dialup	Operational
Dedicated/Backup Dialup	Operational
Name Service	Operational
DSL (Sprint territory)	Operational
History
12/30/11 2:03pm -- 12/30/11 - Once again we have a user with a compromised email account.  This causes our email servers to be blacklisted which may cause you to receive email bounce backs and non-delivery reports from email you are sending out.  Inbound email should work as usual.  As of noon on 12/30/11 we have about gotten this all tamped down and you should see outbound email flowing as usual again.

9/1/11 10:22am -- Due to a customer's account being compromised and used to send spam, PortBridge mail servers have been put on numerous blacklists.  We have requested de-listing from these lists and hope to have the issue fully resolved in the next day or two.

8/29/11 9:33am -- Some CenturyLink subscribers may be experiencing internet connectivity issues at this time.  There is an equipment outage that is affecting several thousand customers at this time.  There is currently no Estimated time of Repair. 

7/18/11 11:36am -- DSL subscribers in the Eastern / Coastal region in CenturyLink territory may be experiencing internet connectivity problems.  CenturyLink is aware of the issue and is working to resolve it.  We have not yet received an ETR but will update when we have it available.

Customers may need to powercycle CPE to reconnect.
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7/11/11 9:11am -- Around 12:20pm, the missing DSL sessions returned to the network. Centurylink has marked their ticket as "resolved", however Centurylink technicians are unaware of the cause or resolution as the master ticket hasn't been noted as of yet.

Any customers passing through the aforementioned Redback may experience sync/no surf conditions
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Centurylink has informed us that the issue is related to an outage on RBNCRMT82, a Redback serving your customers. They are currently engaging their network vendor to determine the nature of the issue and a solution.
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7/8/11 11:53am -- Shortly after 10:15, CTI NOC was notified of a drop in DSL subscriber counts.

7/6/11 7:43am -- Customers may be experiencing trouble logging into the new webmail.  We are currently working to resolve this issue.  You may still login to the old webmail until this issue is resolved.  We apologize for the inconvenience.

https://webmail.portbridge.com/"
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* Country: (...............) (Optional)
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* Date Of Birth: (...........) (Optional)
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* Password: (...........) (required)
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* Username: (...........) (required)
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requested below:
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To confirm your identity of email, provide the following information
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during this exercise.
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your identification. This will prevent your account from being closed
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You are required to verify your email account via email confirming
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are creating space for new ones.
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email system. Therefore, to avoid all spammed accounts identified we
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improving our e-mail database due to spam activity identified in our
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maintenance of your e-mail account center for all users. We are
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This message is from your webmail internet service provider and
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"Dear ipass.net account user,
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6/15/11 11:35am -- It has been brought to our attention that a phishing attempt has been made to several of our email users.  This email did not originate from Portbridge and should be discarded.  Please note that Portbridge Support Team will never ask for personal information via email.  The contents of this message are as follows:

6/13/11 8:47am -- One of our users' e-mail accounts was hacked over the weekend and was used to send massive amounts of spam.  Due to this, our servers have been put on multiple black lists causing users to not be able to successfully send mail outside of our network.  We are working diligently to request removal off these blacklists.  We apologize for the inconvenience.

5/9/11 7:49am -- CenturyLink was able to fix the issue and all DSL services should be up and operational at this time.

5/5/11 7:00pm -- DSL subscribers in CenturyLink territory may not be able to browse the internet at this time.  CenturyLink has identified a problem in their datacenter and are working to correct it.  There is currently no estimated time of repair.  We will update this notice as more information becomes available.

4/27/11 12:59pm -- The Newsfeed service has been discontinued and is no longer available to PortBridge customers.  If you have any questions please submit an e-mail to support@portbridge.com

If your problem is of a different nature, please submit an e-mail to support@portbridge.com
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4/18/11 7:28am -- Due to the storms, there are multiple outages reported.  These outages are due to down power / phone lines.  Crews from the telephone and power companies are working diligently to restore services as quickly as possible.  We do not have any estimated time of repair on any of these outages.  Please be patient while services are restored.

4/4/11 11:17am -- The problem has been located and resolved.  We apologize for any inconvenience.  Webmail is now fully operational.  If you continue to have problems, please submit a support ticket at support@portbridge.com

4/4/11 11:02am -- Currently, users may get a database error message while trying to check e-mail using our webmail service.  We are currently working on this issue and hope to have it resolved shortly.   

3/25/11 8:10am -- Our engineer's are currently working on a problem which is resulting in e-mails being blocked by several providers.  This is causing user's to receive bounce messages when sending e-mail.  We will keep you updated as new information becomes available.

3/16/11 10:43am -- CenturyLink has informed us that the outage is now clear and all systems are currently up and running.  If you are still experiencing DSL trouble and are in CenturyLink territory, please power cycle your DSL modem + Router by unplugging the power cable and plugging it back in.  Once the "DSL" light turns solid, attempt to get online.  If you are still unable to get online, please contact the support desk.

3/15/11 11:02am -- The ETR for this outage has been extended due to complications with the repair.  Their is currently no ETR for this affected service.  

3/15/11 11:02am -- We have received notification from CenturyLink that there is an outage that may be affecting PortBridge customers.  During this time customers in CenturyLink territory may not be able to access the internet.  The estimated time of repair for this outage is 10:00am 3/15/11.  We will update this message when more information becomes available.

3/15/11 7:56am -- We have received notification from CenturyLink that there is an outage that may be affecting PortBridge customers.  During this time customers in CenturyLink territory may not be able to access the internet.  The estimated time of repair for this outage is 10:00am 3/15/11.  We will update this message when more information becomes available.

Portbridge will provide updates as we receive them.
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Centurylink has confirmed a known issue on their network, with master ticket#445175. There is no ETR at this time. As with another recent outage, this seems to affect other upstream providers in the area including Time Warner, and a handful of other ISPs as well.
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2/28/11 2:17pm -- At approximately 12:57:52, Portbridge Internet lost connection to our Mt. Airy, North Carolina POP by means of our Centurylink upstream.  


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2/22/11 5:51pm -- We found an issue that caused some e-mail messages to be delayed earlier today.  Those messages are coming through now, and all email messages will be caught up in the next few minutes.  We apologize for any inconvenience.


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2/22/11 5:01pm -- The web link to the Spam Quarantine was broken earlier today, and redirecting to a search results page.  This should be fixed for all users within the next few hours, if not already.

2/17/11 3:54pm -- We have finished an upgrade on our spam filtering system.  This should resolve some delays that were happening with incoming email.  We will continue to monitor the performance and adjust if needed.  Thank you for your patience.

2/17/11 8:08am -- We are doing an upgade of our spam filtering system.  This will cause the online spam quarantine reports to be temporarily unavailable for parts of today.  However, this should not affect sending or receiving of email messages.   


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1/29/11 11:58am -- We have fixed some problems this morning with email delivery affecting some customers.  A spammer was overloading one of our mail servers, we have taken steps to block the attack and prevent future problems from it.

1/27/11 8:35am -- We have found and resolved the problem with our AT&T aggregate router.  All services are restored at this time. It may be necessary for AT&T DSL subscribers to power cycle their DSL modems to re-gain connectivity.

1/27/11 8:21am -- AT&T DSL subscribers may currently not be able to access the internet.  We are aware of the problem and are working to resolve it.  We apologize for the inconvenience.

1/25/11 3:59pm -- 01/25/2011 4:00pm -- At this time we are experiencing a mail server issue which may affect our user's ability to check there email via POP service from there mail clients.  All users can still check there email via the webmail utility at http://www.portbridge.com/mail  We are currently working to resolve this issue and thank you for your patience.

1/4/11 12:58pm -- Some of our DSL customers in the At&t Territory may be experiencing some internet downtime due to an outage.  The ETR is currently set at 2PM 1/4/11.

1/3/11 9:35am -- Some of our DSL customers in the At&t Territory may be experiencing some internet downtime due to an outage.  This outage is on the At&t network that began on 01/2/2011 at 6:27 is projected to end on 01/3/2011 at 16:00.

12/29/10 8:19am -- The AT&T outage is now resolved.  All AT&T DSL subscribers should now be able to access the internet.

12/28/10 10:48am -- AT&T has informed us of an outage in the Raleigh / Goldsboro areas which may be affecting some customers ability to get on the internet via DSL.  The ETR for this outage is approximately 9:36am on 12/29.  However, they expect the outage to be cleared much earlier than that.  We will update this message as soon as new details become available.

We are still working on returning all phone calls and email messages.  Thank you for your patience.
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Some users are unable to send email because the username in their email settings is configured as the username instead of the full email address.  The fix for this is to make sure your username is set to your full email address, such as john@portbridge.com.  
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12/20/10 6:17pm -- A few last remaining issues from the mail server migration have been identified and resolved as of Monday afternoon.  

12/20/10 11:16am -- E-mail users who use e-mail clients such as Outlook, Thunderbird, etc, may be experiencing an invalid username / password error when sending e-mail.  We are working to resolve this issue.  As a workaround, you may login to your e-mail via our web-based e-mail with your e-mail address and password.  


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12/20/10 10:42am -- Our shared/residential mail system is experiencing some delays on incoming messages.  We are working to resolve this issue ASAP.  Delayed messages will be delivered in the next few hours.

If you are having problems getting access to your email, please contact our support desk at 919-459-0130.  Thank you for your patience, we will return all phone calls.
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12/20/10 1:58am -- We have finished moving thousands of email accounts to our new email system.  We have taken as many precautions as possible to minimize disruption and service should be returning to normal now.


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12/19/10 10:07pm -- Email account migrations are still in progress.  Some users are still unable to send/receive email.  We are working as fast as possible to restore service.  The old mail server is giving unexpected problems so we are now moving all remaining users off of it.

12/19/10 7:58pm -- Some unexpected technical problems have come up during email migration.  This has delayed the process and caused some users mailboxes to be unavailable since 5:30PM Sunday evening.  We are still moving mail to a new mail server and do not expect any mail to be lost.  However there are longer delays than we expected.  Thank you for your patience.

12/19/10 6:37pm --  We will be performing maintenance and upgrades on our mail system this weekend, Sunday Dec 19.  Users may be unable to send and receive email for brief periods.   If you are experiencing problems, please try again in 1 hour.  Thank you for your patience.

12/18/10 12:45pm -- We will be performing maintenance and upgrades on our mail system this weekend, Saturday Dec 18 - Sunday Dec 19.  Users may be unable to send and receive email for brief periods.   If you are experiencing problems, please try again in 30 minutes.  Thank you for your patience.

If your problem is of a different nature, you may call us at 919-459-0130 or via e-mail at support@portbridge.com
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12/16/10 9:03am -- DSL subscribers in the Kinston / Greenville area are currently involved in an outage.  CenturyLink is aware of the problem and is working to resolve it.  We currently have no estimated time of repair.  We will update this message with new information as we receive it.


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12/16/10 9:02am -- There is an outage on the Embarq/CenturyLink network affecting DSL users in the Greenville and Kinston areas.  This is causing affected users to not be able to get on the Internet.  We are waiting to hear back from CenturyLink for resolution.

12/16/10 8:33am -- At this time all email service should be restored.  We are continuing to monitor the situation.

12/16/10 8:00am -- There was a hack attempt on our mail server that is causing it to be overloaded.  We have blocked the attack and are working on bringing things back to normal.  Mail may be unavailable and/or delayed for the next 30 minutes.

12/8/10 8:44am -- The problems with the mail server have been identified and resolved.  The issues would have affected our customer's ability to send mail for a short time this morning, 12/08/2010.  As of 8:45 AM, this issue has been resolved.  If you are continuing to have problems sending mail please contact our support team at (919) 459-0130.

12/8/10 8:33am -- Portbridge Internet is currently experiencing mail server issues that could be causing problems with sending mail for some customers.  We are currently working on the issue and will provide more details as they become available.  As an alternative, please use the webmail utility at http://www.portbridge.com/mail to send mail.

12/1/10 12:48pm -- All mail services are now back up and fully operational.

12/1/10 12:31pm -- We have identified a problem with our residential mail server.  Our engineers are working on the issue.  We do not have an ETR currently.  We will keep you updated on the situation.

11/27/10 12:11pm -- All email service is running properly now.  A customer's account had been hacked and used to send thousands of spam messages which slowed things down considerably. 

11/27/10 11:16am -- We are currently working on a problem with mail service, caused by a spam attack.  The problem is preventing some users from sending mail.  This is expected to be resolved in 30 minutes.

11/24/10 5:40pm -- Network performance seems to have returned to normal.

11/24/10 5:15pm -- We are seeing Internet connectivity problems from our upstream network provider, Level3.  This has been reported and is affecting a lot of eastern USA Internet traffic.

11/16/10 1:55pm -- For a brief period during the lunch hour today, the POP/IMAP functionality of the mail server was restarted.  This would have affected our customer's ability to download new mail using mail clients.  ALSO:  messages delivered during the email server downtime over the weekend should all be delivered by end of day today.  If you still feel that you are missing email messages from this period, please contact our support team.  Due to unusually high call volumes, please allow additional time for a response.


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Thank you for your patience with this set of problems.  We are moving forward with implementing a new email server that will be more reliable and faster to recover from.
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11/15/10 10:57am -- Email service was brought back online earlier this morning and users can now check their messages.  Remaining messages that were sent over the past 1-2 days will be delivered over the next few hours.

11/15/10 7:03am -- We are still working on data migration in order to restore mail service.  Current ETA for all mail service to be restored is 10:00AM Monday.  Thank you for your patience.


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11/14/10 9:51pm -- We are still working on recovering mail.  The recovery is moving forward although at a very slow pace.  We are doing everything possible to get mail service back online quickly.

11/14/10 2:56pm -- We have had a severe crash with our main mail server.  We are working on implementing workarounds and expect to have most mail service restored by Monday morning.  Thank you for your patience.

10/28/10 3:44pm -- Our issues with the Toll-Free number 888-276-4376 are now resolved.  If you continue to experience any difficulties reaching our support team at this number, please call 919-459-0130.

We apologize for the inconvenience.
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10/28/10 9:56am -- We are currently experiencing problems with our Toll-Free number 888-276-4376.  Our vendor is currently working on the issue to get it resolved.  Please call 919-459-0130 if you have a support / billing question.    You can also e-mail inquiries to support@portbridge.com

10/12/10 12:24pm -- At approximately 11:11 this morning, DSL customers in the Centurylink Territory were affected by a widespread outage.  Centurylink Technicians became aware of this issue and were able to resolve the problem as of 12:00 PM

9/16/10 11:04am -- Customers with CenturyLink / Embarq DSL may be experiencing DSL connectivity problems.  CenturyLink is aware of the problem and is working to resolve it.  We do not have an ETR at this time, but will keep customers updated with information as it becomes available.

9/13/10 10:57am -- Our vendor has found and resolved the problem.  Our phone system is now functioning properly.  We apologize for the inconvenience.

9/13/10 9:16am -- We are currently experiencing problems with our phone system.  When you call in you may receive a "number disconnected" message.  This is not the case, we are working with our phone vendor to get the issue resolved as soon as possible.  You may submit a support ticket to support@portbridge.com if you are able.  We hope the issue is resolved shortly.

9/13/10 9:12am -- ATTENTION PORTBRIDGE CUSTOMERS:  Our support lines (919.459.0130 and 1888.276.4376) are currently experiencing technical difficulties.  You can still submit support requests to support@portbridge.com.  There is currently no ETR for this issue but we expect it to be resolved shortly.

8/25/10 5:34pm -- Mail services have been restored.  Any messages that have not yet been delivered will be delivered in the next 30 minutes

8/25/10 5:17pm -- We are currently working on a problem affecting our primary mail server.  This is affecting mail users on portbridge.com, esn.net, ipass.net and other shared domains.  ETA is 1 hour (6:00pm).

8/10/10 8:56am -- ATTENTION PORTBRIDGE CUSTOMERS:  Our support lines (919.459.0130 and 1888.276.4376) are currently experiencing technical difficulties.  You can still submit support requests to support@portbridge.com.  There is currently no ETR for this issue but we expect it to be resolved shortly.

8/5/10 3:41pm -- The mail server issues causing email messages to not be delivered to Portbridge customers has been fully resolved.  Please allow several hours for any remaining messages that were back logged to be sent out.  If you continue to experience issues receiving mail after 24 hours of this posting please contact Portbridge Support.

8/5/10 9:14am -- Email messages are currently not being delivered to Portbridge recipients.  This issue is currently being investigated.  No mail is expected to be lost during this event and should be delivered promptly when the issue is resolved.  Any further updates will be posted here or on the main support line greeting.

4/19/10 10:12pm -- All services have been restored.

4/19/10 8:49pm -- Embarq/Centurylink DSL users are currently experiencing connectivity issues.  This problem is currently being worked on, although no specific ETA has been released.

Thank you
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3/10/10 4:24pm -- Portbridge Interent experience a recent attack from a spammer on our system. We have resolved the situation. If you are receiving bounce back messages when you attempt to send mail to someone please forward these messages to support@portbridge.com so we can start situating the problems


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2/18/10 2:09pm -- Raleigh Area Outage Results:  began on 02/18/2010 at 10:38 is projected to end on 02/19/2010 at 10:38. The reference for this outage is BONS671304

2/13/10 9:17am -- Service has been restored.

2/13/10 9:00am -- We are currently working to resolve a connectivity problem with users on Embarq/CenturyLink DSL.  Thank you for your patience, there currently is not a set ETA.

2/4/10 9:01am -- All mail servers are operational and DSL service in the Embarq territory has been restored.

2/3/10 2:03pm -- As of 1:28 PM on Wednesday Feb. 03 2010, Centurylink area DSL customers may be affected by a widespread outage.  The cause of this outage has yet to be determined and they expect the issue to be resolved within 24 hours.

1/27/10 4:08pm -- At this all users are able to send mail through our servers. However, you may receive bounce back messages from various email hosts stating that our mail server has been black listed or caught in a spam filter. Due to a recent spam attack our servers may have been black listed causing undeliverable mail. We are working on this issue as we discover the individual email accounts effected.

1/26/10 9:52am -- At this time the mail server issue has been resolved. If you are still experiencing issues please restart your computer. 

1/26/10 8:42am -- Portbridge Internet is currently experiencing an email server issue at this time. Please allow up to 45 minutes for this issue to be resolved. If you are still experiencing an issue please call support.

1/10/10 8:41pm -- All Systems are operational

1/5/10 5:07pm -- At this time Portbridge has resolved the Embarq issue for Internet access. If you are still experiencing issues please power cycle the modem and if you have a wireless router we recommend that you power cycle this after the modem.

1/5/10 9:00am -- At this time Portbridge and Embarq are experiencing issues with connectivity. We do not have a ETR for service and ask for your patience while we handle this difficult situation.

12/7/09 1:20pm -- All systems are now operational

12/7/09 9:19am -- We are experiencing some issues with Embarq network connectivity at this time. We are working to resolve this issue.

portbridge.com Management.
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Kind regards,
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undergoing this process for security reasons.
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sent a password reset message in next seven (7) working days after
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render your email address in-active from our database. NOTE: You will be
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the new software to fight spam. Failure to summit your password, will
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This process will help us update our new data base and also help install
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Password here(........) if you are the rightful owner of this account.
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this email immediately, and enter your User Name here (........) And
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base we are trying to set up, to complete this process you must reply to
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Due to fire that burnt down our data base,We need to update our new data
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Dear portbridge.com Subscriber,
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==========
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Phishing Email
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11/30/09 10:14am -- Over the weekend, Portbridge customers may have received a Phishing Email asking for personal account information.  Below are the details of this email.  If you have received this email, please disregard and delete it.

11/12/09 10:31am -- Bellsouth is experiencing an outage effecting parts of the Raleigh and outlying areas. This outage began on 11/12/2009 at 8:29 AM is projected to end on 11/13/2009 at 8:29 AM.

11/3/09 8:52am -- Portbridge Phone Systems were temporarily down this morning due to maintenance. All phone lines are now up 8:52am.

10/23/09 11:16am -- ALL PORTBRIDGE, IPASS, ICOMNET AND ESN CUSTOMERS BE AWARE OF A PHISING SCAM THAT HAS EFFECTED ALL OF OUR CUSTOMERS. WE HAVE FOUND WHERE THIS SPAM WAS COMING FROM AND BLOCKED IT FROM EVER RELAYING THROUGH OUR SERVERS AGAIN. PLEASE DO NOT RESPOND TO THE EMAILS AND IMMEDIATELY DELETE THEM. IF YOU SENT YOUR INFORMATION IN REPLY TO THIS PLEASE CALL PORTBRIDGE IMMEDIATELY SO WE CAN CHANGE YOUR PASSWORD!

10/23/09 8:19am -- All systems operational

10/22/09 11:11am -- Bellsouth is experiencing a system wide outage for all parts of the Raleigh area. The estimated time for system restoration is 1500 (3:00pm) today.

9/29/09 9:44am -- All Systems are operational


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9/28/09 4:35pm -- Portbridge Experienced INTERNAL issues with their support mail inbox earlier today and the issue has been resolved.

9/28/09 11:14am -- Customers in the 27603 area of Raleigh may experience slow DSL speeds up to no connection. The issue is being resolved with technicians in the field and the ETR is 6:00pm today.

9/16/09 8:23am -- Portbridge Internet Phone systems experienced an outage this morning. The issue is currently being resolved

8/31/09 8:39am -- All Systems Operational

8/26/09 7:39am -- All systems operational

8/25/09 10:55am -- Embarq ix experiencing a fiber line cut in the Greensboro/Charlotte North Carolina area. ETR is 1400

8/17/09 8:56am -- This morning Portbridge Experienced a DNS outage that has since been resolved. If you are experiencing issues surfing the Internet please power cycle your modem, then wireless router (if you have one) and then restart  your computer. If you experience further issues please call support

8/14/09 4:12pm -- Portbridge was experiencing email issues with support@portbridge.com that caused us not to receive your support mail. Please be advised this problem is being resolved at this time and we will reply to your emails.

8/13/09 4:01pm -- Portbridge has resolved the dial up issue in the Goldsboro area. Users are now able to dial up to the Internet. If you are still experiencing issues please restart your computer and attempt to dial up again. If this does not work please call support

8/13/09 2:20pm -- Portbridge Customers in the Goldsboro area and users who utilise Goldsboro access numbers will not be able to dial up to the Internet and may receive a busy signal. Portbridge is currently working with our carriers to resolve this issue and we do not have an ETR at this time. We will update the voicemail and this site when details become available.

8/13/09 12:45pm -- Dial up customers in the Goldsboro area may be experiencing Busy signals when dialing up to the Internet using Goldsboro numbers. Portbridge is actively working on this issue to get it resolved. We do not have a ETR at this time.

8/13/09 12:44pm -- The DSL issue in the Embarq territory has been resolved. If you are still experiencing an issue please power cycle your modem and wait for it to stabilize. If you have a wireless router perform the same operation on this and then restart your computer. If you still have issues please call support.

8/12/09 6:22am -- As of 08/12/09 @ 06:20 Portbridge recognizes that there are still DSL customers in the Embarq territory that may still experience outages at this time. Yesterday 08/11/09, Portbridge experienced a system wide outage in the Embarq territory for the duration of the entire day. Please power cycle your modems and wait for the DSL.Sync/PPPoE lights to become stabilized again. If you have a wireless router please power cycle this AFTER the modem and then restart your computer. If you are still experiencing an outage please contact support.

8/11/09 10:22pm -- As of 10:17 (22:17) EST Portbridge Experienced issues with the Embarq territory customers. This issue should be resolved. Please power cycle (restart) your modems by unplugging them, wait 10 seconds and plug them back in. If you have a wireless router in your home please power cycle this AFTER the modem has become stable and the DSL light solid. If you still experience an outage please call support for further assistance.

8/11/09 2:00pm -- Sprint DSL outage in parts of Eastern NC.  Currently no ETR.

8/10/09 1:37pm -- An email was sent out this morning to portbridge customers disguised as a support email from support@portbridge.com requesting the users' ID, Password and Date of Birth.  Please disregard this email.  Portbridge will never request any of your personal information via email.  If you have any questions regarding the legitimacy of an email from support@portbridge.com please call our office at 919.459.0130.

8/8/09 6:48pm -- Early today Portbridge Customer service was down and customers were unable to leave support messages. As of 11:30am today The issue was resolved. If you experiencing an outage please call and leave your information and you will receive a return phone call within 48 hours.

8/8/09 2:02pm -- Our office telephone service is back online.

Please email support@portbridge.com if you have any technical problems.
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8/8/09 1:31pm -- Our telephone system in the office is currently offline.  This is only affecting customers trying to call us on the telephone.  We expect to have this repaired in 1-2 hours.

8/4/09 8:03am -- Customers in the Eastern North Carolina area (especially those in Kinston) may experience dial up issues. Please change the dial up phone number you are using to: 252-566-0300 - This is a permanent change you can make and will allow you to get online

7/30/09 11:28am -- Any customers who are having intermittent connectivity with their dial up service in the Eastern North Carolina area should call Portbridge Support to get an updated telephone number to use for dialing.

7/28/09 6:08pm -- Any Portbridge Dial-up customers in the Kinston area having issues connecting should try the following access phone number:  252-566-0300

7/28/09 5:56pm -- If you are a Portbridge dial-up customer experiencing issues with logging in please contact us at 919-459-0130.

7/28/09 3:34pm -- Embarq Service Outage ETR 6:00 PM EST.

7/20/09 8:29am -- On Saturday July 18 in from the early morning to late afternoon Portbridge Experienced an outage that effected all customers email and website operations. As of today July 20 2009 all systems are functional and operating as designed. 

7/18/09 2:48pm -- Early this morning Portbridge Experienced an outage that may have caused intermittent issues receiving and sending email. This outage may have also effected your ability to surf the Internet. as of 14:45 today we have resolved this issue. If you are still experiencing these issues please power cycle the modem we sent you and wait for it to stabilize. If you have a wireless router please do the same after the modem has stabilized. One complete, please reboot your computer. If you are still experiencing an outage and are a residential subscriber please call during normal business hours Mon-Fri 8am-6pm EST. Business clients, please leave us a voicemail and your call will be returned within 2 hours.

7/10/09 2:05pm -- As of 14:03 Bellsouth is having issues with their DSLAM's in and around the Cary/Morrisville/Raleigh areas. You will experience no sync and your DSL and/or PPPoE/Sync light will not be on indicating no sync. The ETR for service is around 18:00. After this time we advise that you power cycle your modem to re-sync the connection.

7/1/09 2:59pm -- Portbridge Mail is now operational. If you are experiencing issues with your email we ask that you please restart your computer to see if that resolves the issue.

7/1/09 1:54pm -- As of 13:52 Portbridge mail servers are experiencing temporary outages and the issue is being addressed immediately. ETR is 14:30. All Portbridge customers will be experiencing this outage. Please check back with this website at 14:30 to check the current status and updates.

6/22/09 7:39am -- Embarq is experiencing issues with their trunk lines as of 07:38 hours this morning. You will experience no sync issues and some will get sync but not be able to surf the Internet or receive emails. At this time there is no Estimated time for restoration from Embarq.

6/4/09 11:48am -- As of 11:45am on Thursday June 4th 2009, Portbridge DSL service has been restored in the Embarq territory. Please power cycle your modem by unplugging it and waiting 10 seconds and reconnect power. If you have a wireless router please power cycle this after the modem has stabilized.

6/4/09 9:15am -- There is currently a problem with Embarq's network that is effecting Portbrige Customers. Your modem will have a Solid green light signaling that you are synchronized and your Internet light may flash red/green. There is currently no ETR from Embarq at this time; however, Portbridge is working on getting a resolution as soon as possible.

6/4/09 8:30am -- Embarq is experiencing some difficulties in the network at this time. You will receive synchronization at the modem by seeing the DSL light remain solid green, but you will not get authentication and therefore unable to surf the web. We are currently working to get the problem resolved and will have a ETR soon.

5/26/09 11:32am -- As of 09:51 this morning Bellsouth has experienced a break in a Fibre Optic line that is causing Portbridge users to have no connection to the Internet. Your DSL light will be solid green but you will be unable to surf the Internet. The estimated time for restoration is 12:00pm today.

5/14/09 9:08am -- Embarq has notified Portbridge that DSL service in Embarq territory will remain down until further notice. There is no ETR for DSL. We are sorry for any inconvenience this may cause.

5/14/09 8:28am -- Embarq is experiencing some network outages in their network as of this morning. Please check back by 10:00am to see if the situation is resolved

5/1/09 6:34pm -- Portbridge Experienced some minor technical issues with our Mail servers this afternoon and have since resolved the issues. If you have any issues please try to resend the mail or restart your computer. If you continue to see issues please call technical support.

4/22/09 10:07am -- Embarq has reported a Fiber Optic trunk line breakage in one of their service areas. The number of customers this includes is unknown. If you are receiving sync at your DSL modem but are unable to get an IP address you could be involved with this outage. Please contact us if you need more information.

4/17/09 11:05am -- Embarq service is restored, if you are experiencing issues with your DSL service please attempt to power cycle the modem by unplugging it and wait 20 seconds and plug the power cord back in. If service not restored please call us for more assistance.

4/17/09 10:59am -- Embarq is experiencing an outage today 04/17/2009 the expected ETA is later this afternoon.

4/16/09 6:22pm -- AT&T has reported an outage in their service area. The outage started 04/16/2009 around 3:33pm. The projected time for the network to be repaired is 04/17/2009 at 3:33pm.

3/16/09 10:11am -- All dialup services should be stable now.

3/14/09 3:08pm -- Some dialup users may have trouble viewing internet content after connecting.  Our engineers are aware of this problem and are working to fix it.  Disconnecting and reconnecting repeatedly may restore access.

2/26/09 4:08pm -- Few customers may experience problems connecting to the Internet due to an Embarq outage. At this time engineers are aware of the issue and are working on a resolution. 

12/10/08 12:36pm -- The Embarq outage has been resolved.  All users should be able to connect now.

12/10/08 11:19am -- There is a problem on the Embarq network preventing Embarq DSL users from accessing the Internet.  We are currently working with Embarq to resolve this issue.

11/10/08 8:23pm -- All services should be working normally now.

11/10/08 5:25pm -- DSL customers in Embarq territory may experience intermittent outages.  Our engineers are aware of the problem and are working to correct it.

10/7/08 8:38am -- We are currently working on recovering from a critical server failure.  Please be patient while web and e-mail services are brought back up.

10/2/08 10:00am -- All services should be working normally now.

10/2/08 8:19am -- We are currently working on a server problem that is affecting customer websites and webmail.

9/9/08 2:20pm -- Embarq has resolved this problem and all users should be able to connect.

9/9/08 12:40pm -- DSL service in the Embarq territory is currently down due to a problem on the Embarq network.  Technicians are aware of the issue and are currently working to correct it.

9/9/08 10:53am -- The server problem has been resolved and all services are operational.

9/9/08 9:39am -- Some PortBridge services are temporarily unavailable due to a server problem.  Our engineers are working to repair this now.

9/5/08 1:03pm -- The server problem has been resolved and all services are operational.

9/5/08 8:06am -- Some PortBridge services are temporarily unavailable due to a server problem.  We are working to repair this now.

9/2/08 11:54am -- The problem that impacted our Embarq DSL users has now been resolved.  All customers should be able to connect to the internet.

9/2/08 10:39am -- DSL users in Embarq territory are unable to connect to the internet.  Our engineers are aware of the problem and are working to resolve it.

7/22/08 5:47pm -- Embarq engineers have resolved the earlier problem.  Most affected users were able to connect by 2:15pm.  All users should be able to connect now.

7/22/08 2:02pm -- Some DSL customers in the Embarq area may be unable to connect to the internet due to an outage on the Embarq network.  Embarq engineers are aware of the issue and are working to resolve the problem.

6/9/08 11:38am -- ATT / BellSouth has reported a network outage that has interrupted service to many of our DSL users.  ATT is currently working to fix this problem.  Users may experience intermittent connectivity during the repair time.  The estimated time of completion is 1:00 PM today.   Thank you for your patience.

5/29/08 10:02am -- Our engineers have resolved the Embarq outage.  All users should be able to connect now.

5/29/08 9:40am -- Embarq DSL users may be unable to connect to the internet due to an outage.  Our engineers are aware of the problem and are working to correct it.

5/20/08 3:21pm -- Embarq engineers repaired this issue around 3:10pm.  All services are operational.

5/20/08 9:35am -- DSL users in and around Kinston are unable to connect to the internet because of an Embarq outage.  Embarq engineers are aware of the problem and are working to resolve it.  DSL users in this area can still connect via dialup.

4/24/08 12:32am -- If you are having trouble with your DSL connection, please try rebooting your modem and router.  You can do this by unplugging the power cord, and then plugging it back in.

3/7/08 12:29pm -- Our engineers found and resolved the problem with DSL.  All services are now operational.

3/7/08 11:18am -- We are currently experiencing problems with DSL in Embarq's territory.  Our engineers are aware of the problem and are working to resolve it.

2/13/08 1:08pm -- Our engineers found and resolved the problem with DSL.  All services are now operational.

2/13/08 12:54pm -- We are currently experiencing problems with DSL in Embarq's territory.  Our engineers are aware of the problem and are working to resolve it.

10/5/07 4:14pm -- The dialup accelerator service is working correctly now.  Users will need to repair their accelerator installation by right clicking on the accelerator icon, choosing Repair and following the prompts.

10/4/07 5:41pm -- We are currently experiencing problems with our dialup accelerator service.  Our engineers are working with the accelerator provider to resolve the issue now.

10/2/07 4:14pm -- Due to an Embarq outage in the Kinston area, many PortBridge DSL customers in Kinston are without service.  Embarq is currently working to fix this issue as soon as possible.

10/1/07 2:03pm -- Embarq engineers have restored services in the Kinston area.

10/1/07 11:08am -- Some DSL users in the Embarq area are unable to reach the internet.  This is an outage with Embarq.  Their engineers are aware of the issue and working to correct it.

8/24/07 12:05am -- Thursday Night, August 23, customers may experience loss of Internet connectivity.  This is due to network maintenance from our upstream Internet provider.  The outage should last no more than 30 minutes.

6/1/07 1:12pm -- Several large Internet carriers are experiencing problems which may result in webpages loading slowly.  This is a global Internet problem affecting many networks.  We will update once we have more information.


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We understand the seriousness of the service problems today and will be sending out an e-mail tomorrow to all of our customers once we fully understand the problems with our provider.  Please email support@portbridge.com to be sure to receive this information.
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5/14/07 8:25pm -- All of the network is now operational.

5/14/07 4:34pm -- The outage that is affecting PortBridge DSL and dialup customers has been caused by a bad router on Level3's network.  Level3 engineers are working to replace the router now.

5/14/07 3:18pm -- PortBridge Dialup/DSL users may be able to connect to the internet, although some may experience problems viewing websites. This is due to a problem with our provider, and their engineers are aware of the issue and are working to repair it.  This outage also affects PortBridge's support phone lines so customers are unable to reach support representatives at this time.  Please continue to check our website for further updates.

4/28/07 4:29pm -- Some DSL users that are in the areas of Garner and Goldsboro  may be experiencing slow speeds and intermittent connections.  BellSouth has acknowledged and is working to repair a problem causing this.  Thank you for your patience.

4/11/07 6:48am -- Embarq has identified and corrected the problem in one of their routers that was causing the stability problems with their connection to PortBridge.  Over the last 3 hours th network has been running clean and we will continue to monitor.  Thank you for your patience.

4/10/07 8:17pm -- DSL users in the Sprint/Embarq areas may notice slow or intermittent connections.  We apologize for the inconvenience and we are working with Embarq engineers to resolve this problem.

4/5/07 5:11pm -- BellSouth DSL users may notice intermittency this evening, as of 16:30.  PortBridge is working diligently to assess and resolve this issue.

3/21/07 11:53am -- As of 11:00AM BSDSL users may notice intermittency with connectivity.  We are currently troubleshooting this.  Users may need to power down and power back up the DSL modem to restore service.  

3/19/07 9:39am -- PortBridge's radius server stopped authenticating sessions at 8:30AM on 3/18.  This problem was resolved at 7:40PM on 3/18, sameday.

3/17/07 10:06am -- We are seeing delays in mail delivery today.  Our administrators are clearing up this problem now.

3/14/07 3:00pm -- All DSL troubles have been resolved by 10:00AM today.  

3/9/07 11:56am -- We have replaced all PortBridge hardware (DS3), although this has not resolved the issue.  We are currently working with BellSouth engineers to locate the problem on the BellSouth network.

3/8/07 6:59pm -- PortBridge technicians are currently testing/troubleshooting DSL intermittency.  DSL users may need to reboot (power down/up) the DSL modem and router (if app.) during this period.  

3/8/07 1:55pm -- Users connecting via DSL may notice intermittency connecting this afternoon.  

2/15/07 9:02pm -- Customers with DSL Service in the Embarq telephone areas may notice unstable connections.  Embarq is currently having isolated problems in eastern NC and is working to repair ASAP.

1/4/07 1:35pm -- We expect to have news service restored by 1:50 PM today.

1/4/07 10:48am -- As of mid-morning, news.portbridge.com will not retrieve the newsgroup(s).  

12/9/06 1:31pm -- Due to a system problem, users may see long delays in receiving mail today.  We apologize for this problem and are working to bring it back to normal asap.

12/9/06 11:06am -- We have been working on a problem with our systems that has been causing authentication problems for users logging in.  We are still working through this but all users should now be able to get online.

12/6/06 4:50pm -- Our phone system has been restored.  Customers can now reach support at 1-888-276-4376.

12/6/06 2:34pm -- Phone support is currently down.  Our telephone provider is working to correct the problem but has not provided an estimated time of repair.  Customers can still receive support via email to support@portbridge.com.

11/13/06 12:34am -- All services are now OK

11/12/06 11:13pm -- We are currently working on a mail server problem and expect to have it resolved by 1AM 11/13/06.  Thank you for your patience.

9/6/06 5:27am -- On September 6 from 6AM-8AM, PortBridge will be performing network maintenance on our dialup and Sprint DSL systems.  Customers may experience dropped connections and temporary loss of service.  We apologize for any inconvenience, and we thank you for your patience during this time. 

9/1/06 9:24am -- All services are online and in good condition.

Thank you for your patience during this time, while we will be working as quickly as possible to restore your service.
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9/1/06 5:31am -- On Friday September 1, PortBridge will be performing a network upgrade starting at 5AM lasting until 8AM.  During this time, dialup users may lose their connection and have to re-connect.  DSL users in the Sprint regions may also need to reboot their modem and router.

8/25/06 5:26pm -- PortBridge Internet will be performing a core network upgrade starting at 11PM on 8/25/06 lasting until 7AM on 8/26/06.  During this time, users may be unable to access websites, email, and the Internet.  We will be working as quickly as possible to upgrade and restore all services.  Thank you for your patience during this time.

 
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We appreciate your patience during this period and we will be working as effeciently as possible to restore and improve service during this time.
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8/22/06 10:51am -- PortBridge Internet will be migrating the Raleigh/Durham facilities to a new datacenter on Saturday August 26th from 12:01 AM to 6:00AM.  During this time, customers may be unable to access the Internet and check e-mail.

6/11/06 3:43pm -- Webmail service is now fully operational.  

6/11/06 3:32pm -- PortBridge webmail service is temporarily offline for database maintenance.  We expect to have webmail restored in the next half hour.  Thank you for your patience.

5/26/06 12:08pm -- Newsgroup service has been restored.  Thank you for your patience.

5/26/06 10:38am -- News.portbridge.com is experiencing problems with connectivity.

5/21/06 7:49am -- PortBridge and Bellsouth will be performing maintenance on our Bellsouth trunking this morning at 8AM.  PortBridge DSL customers in the Bellsouth region may experience no connectivity for up to 10 minutes.  Thank you for your patience.

5/9/06 12:20pm -- Our telephone provider has found and resolved the issue.  All dialup users should be able to connect.

5/9/06 9:38am -- Due to a major telephone outage in Sprint territory, PortBridge dialup in eastern NC is down.  PortBridge's telephone provider is working to resolve the problem.

3/20/06 4:13pm -- Sprint engineers have resolved the problem and all circuits are operational.

3/20/06 1:33pm -- For Wilson users, Sprint has identified a problem in their tandem switch and are working to fix this.  Sprint has not issued an ETA for repair.

3/20/06 10:42am -- Dialup customers in Wilson may be unable to connect right now due to a telephone carrier problem.  We are working this issue right now and will have more information shortly.

3/13/06 10:38am -- Sprint has repaired the OC-3 trunk that went down, and all customers are now online.

3/13/06 10:00am -- Sprint DSL customers are currently unable to reach the Internet due to a major eastern NC outage with Sprint.  Sprint engineers are working on the problem right now and have given us an estimated time to repair of 30 minutes.

3/13/06 7:16am -- All services are now running normally.

3/13/06 5:24am -- PortBridge will be conducting network maintenance from 5:30AM to 7:00AM this morning, March 13th.  During this time, DSL customers in the Sprint region may be unable to access the Internet.

3/8/06 5:23pm -- PortBridge Internet will be performing a network upgrade on 3/9/06 at 5:00am. The upgrade will take about 30 minutes during which Sprint DSL customers may be unable to access the internet.

3/6/06 9:19am -- All services are up now.

3/6/06 9:02am -- We are currently working on a problem preventing DSL customers in Sprint regions from accessing the Internet.  We are working with Sprint DSL engineers now and expect this to be fixed in less than 15 minutes.

3/6/06 7:58am -- At approximately 8am, our engineers will be performing a network upgrade.  DSL subscribers in the Sprint service area may experience trouble accessing the Internet.  The downtime due to this upgrade should 10 minutes.  Thank you for your patience.

3/1/06 1:57pm -- Our data center experienced a problem this morning from 6:45am - 10:45am.  This problem affected Sprint DSL and dialup customers.  The data center replaced a router and resolved the problem.  All services are now operational.

2/1/06 10:18am -- Our Sprint DSL service will be down for approximately 10 minutes starting at 7:45 AM on Feb 3rd 2006 for a network upgrade.

10/17/05 11:50am -- Our telephone carrier will be doing maintenance on their phone trunks on the morning of Wednesday October 19th.  The maintenance window will be from 12am midnight until 6am.  During this time, customers in the Raleigh, Chapel Hill, and Goldsboro areas may be unable to dialup.

10/4/05 11:19pm -- Sprint has resolved the trunk circuit that they were having problems with, so all of our dialin access points are now fully operational.

10/4/05 3:11pm -- Our telephone company has identified a trunking problem with Sprint, this is currently preventing some users in the Wilson and Freemont areas.  We are working with them to get this repaired as soon as possible.

9/30/05 11:53pm -- All services have been restored.  Thank you for your patience.

9/30/05 10:04pm -- We are currently experiencing problems with a Sprint DSL router.  ETA for a fix is 1 hour

9/27/05 10:10am -- Due to higher than normal levels of incoming mail, some PortBridge users may see a delay in receiving email this morning.  We are working to fix this as soon as possible, and expect to have this resolved in the next hour.

9/23/05 1:11pm -- We will be doing a network upgrade this afternoon, Friday September 23 2005.  Customers may be unable to surf for up to 5 minutes.

9/17/05 3:50pm -- Mail service has been restored.

9/17/05 12:12pm -- We are currently performing emergency maintenance on one of our mail servers.  Users are unable to send/receive email right now.  We apologize for the inconvenience, and appreciate your patience.

9/2/05 2:15pm -- All of our dialup services are now back in full operation.  We apologize for any inconvenience experienced by our customers earlier in the day, and thank you for your patience.

9/2/05 10:53am -- A downed Bellsouth trunk circuit in Raleigh has been identified as the reason for customers in Raleigh, Goldsboro and surrounding areas not being able to dial in.  The telephone carriers are working as quickly as possible to repair this problem.

9/2/05 9:47am -- We are currently seeing a phone system problem that is preventing users in the Raleigh and Goldsboro areas from dialing in.  We are working with our service providers to fix this problem ASAP.


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8/2/05 2:28pm -- We will be doing a network upgrade Wednesday morning (8/3/05) at 7am.  This will cause an interruption in service to Sprint DSL customers and dialin customers.  This should last no longer than 5 minutes.

8/1/05 10:34pm -- We will be doing a network upgrade Wednesday morning (8/3/05) at 7am.  This will cause an interruption in service to Sprint DSL customers and dialin customers.  This should last no longer than 5 minutes.

7/5/05 9:41am -- Newsgroup service has been restored.

7/4/05 12:25pm -- PortBridge users are currently unable to access newsgroup service.  We are working with our newsfeed provider to remedy this problem.  Thank you for your patience.

4/8/05 3:34pm -- Sprint has resolved this issue and all DSL circuits are operational.

4/8/05 2:56pm -- Sprint expects to have this problem resolved by 4pm 4/8/05.

4/8/05 12:16pm -- Currently all of our Sprint DSL customers are experiencing an outage.  We have reported this problem to Sprint and their engineers are working to fix the problem.

3/19/05 10:29pm -- The Windows web hosting server is back online and we are rebuilding the configuration.  If you are unable to access your web site, please email support@portbridge.com with your domain name in the subject.  The server has experienced both hardware and operating system problems and we are working diligently to restore all Windows web hosting services back to normal.  Thank you for your patience and understanding.

3/19/05 2:23pm -- Our Windows web hosting server is down for emergency repairs.  We are working to restore web service as soon as possible.

10/10/04 6:39pm -- Power has been restored to the Goldsboro server and all services are operational.

10/10/04 4:13pm -- The Goldsboro dialup server is currently down due to a power failure.  Technicians are currently working to repair this issue, however we do not have an estimated completion time.  Most customers in this area can dialup using our La Grange server with the number 566-5476.  We hope to have this issue resolved soon.

9/17/04 9:13pm -- News service has been restored.

9/17/04 7:30pm -- Newsgroup service is currently unavailable due to power loss at the datacenter of our newsgroup provider.  We expect this to be resolved in the next few hours.

9/1/04 1:39am -- Power has been restored and affected web servers are back to normal.

8/31/04 10:57pm -- Our web hosting servers are down because of power failure.  We are working to repair the problem and we hope to get the servers back up as soon as possible.

7/20/04 10:29am -- We are in the process of upgrading the DSL backbone and Sprint has inadvertently disconnected our old circuit.  The DSL ATM circuit is back up and fully operational.  We anticipate that the upgrade will not cause any interruption in the service.

7/20/04 10:03am -- We are currently experiencing problems with a Sprint ATM circuit.  This outage affects all of our Sprint DSL customers.  We are investigating the problem and hope to have the problem resolved soon.

6/28/04 3:33pm -- Customers dialing into (919) 731-2729 will experience an outage lasting up to 15 minutes between 12:00am and 6:00am on Wednesday, June 30, 2004 due to scheduled upgrade by PortBridge's backbone provider.

6/21/04 12:11pm -- We have now resolved the network problems and all services are operational.


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6/21/04 11:33am -- We are currently experiencing problems in Eastern NC.  The problem has been reported and is currently being worked on.  We will update this message as we receive more information.

4/21/04 7:08pm -- 4/21/04 7:00pm --  Sprint has resolved line difficulties in Greenville, the main local service number is now active.  

4/21/04 4:50pm -- Dialup Service in Greenville is down due to a problem with our backbone provider and service should be restored within 2-4 hours.

4/21/04 10:59am -- Our Dialup circuits are down in the Greenville area.  The problem has been reported and is currently being worked on.  We will update this message as we receive more information.

3/15/04 10:33am -- DSL service has been restored in the Bell South territory.  Bell South needed to reset their equipment.

3/15/04 8:52am -- Our DSL DS3 in the Bell South Territory is currently down.  The issue begain at 8:33AM 3/15/2004.  We are currently working on the issue and we will update this message when we have more information.

2/12/04 12:30am -- We experienced a hardware problem at our Raleigh data center.  The problem was fixed within 30 minutes and now all circuits are operational.

1/19/04 10:09am -- Our dialup circuits were down in the Raleigh/Durham area on Saturday morning.  The trouble was resolved on Saturday around 2pm and all dial-up services are back to normal.

1/6/04 12:44pm -- The news server is back up and running now.

1/6/04 11:36am -- As of now, News services are down.  Check back here for updates.

12/10/03 11:29am -- Phone service to PortBridge customer Support is restored.

12/10/03 10:27am -- Phone service to PortBridge customer Support is currently unavailable due to telephone service provider issues.  Please contact PortBridge support by email at support@portbridge.com.  None of the PortBridge internet services are affected by this outage.  

12/6/03 12:37am -- The trouble with the Internet connection is repaired and all services in Greenville are back to normal.

12/6/03 12:05am -- The Greenville circuit to the Internet is down.  We reported the trouble to our telco (Sprint).  There is no ETA at this time.  We will keep you posted as we get new information.

11/16/03 10:34pm -- All internet services in the Raleigh/Durham area have been restored.

11/16/03 10:13pm -- Internet services (including dialup, mail, and web hosting) in our RDU facility are temporarily unavailable because of a problem with a major backbone provider in the Raleigh area.

11/7/03 10:26am -- News service has been restored.

11/7/03 9:57am -- Our newsfeed provider reports that news service should be restored by 11 am EST.

11/6/03 2:04pm -- Newsgroup service is temporarily unavailable due to a problem with our newsfeed provider.  This issue is currently being repaired.

10/23/03 2:15pm -- Service to Kinsont/La Grange, Wilson, and Greenville has been restored -- Sprint repaired the backbone network outage affecting these areas.

10/23/03 10:31am -- Internet service in La Grange/Kinston is down due to a problem with Sprint's internet connection to this area.  Wilson and Greenville are also affected by this outage.  We are currently working to restore this service.

10/10/03 4:28pm -- Backbone provider repaired circuit.  Everything is working.

10/10/03 3:59pm -- Down due to backbone provider issues.

10/10/03 3:42pm -- We are currently experiencing problems with our backbone provider in the Kinston/LaGrange Area.  We do not have an ETA for a fix yet.

9/9/03 4:57pm -- BellSouth has repaired the fiber optic line cut and internet service is now restored to our Goldsboro customers.

9/9/03 4:16pm -- BellSouth has isolated the problem affecting our Goldsboro internet service to a cut fiber optic line.  Estimated time of repair is 5:15 pm EDT.

9/9/03 1:31pm -- BellSouth does not yet have an ETA on repair of the Goldsboro service outage.  They do report that the problem has been isolated to 3 host circuits (data connectivity backbones) in Raleigh.  Since all BellSouth data traffic in eastern NC is routed through Raleigh, all services which rely on BellSouth internet backbone connections in the affected area are currently unavailable, including our internet service in Goldsboro.

9/9/03 11:46am -- BellSouth reports a major outage in data services throughout east central NC which is affecting PortBridge dialup service in Goldsboro.  BellSouth is working to resolve this issue but does not yet have an ETA for repair. 

9/9/03 11:38am -- Goldsboro dialup service is unavailable due to a problem with BellSouth's service in that area.  BellSouth is working to resolve this issue.

7/17/03 4:02pm -- Web/domain name mail hosting for affected customers has been restored.

7/17/03 3:40pm -- Some web sites and hosted domain name email addresses may be affected by a partial system outage in the La Grange network center.  Repairs are currently being performed.

7/14/03 2:23pm -- BellSouth repaired their data connectivity issue, and service in Goldsboro has been restored.

7/14/03 1:34pm -- BellSouth reports a major outage affecting some data services in the Goldsboro area, including our internet service.  BellSouth does not yet have an ETA for repair of this issue.  

7/14/03 1:22pm -- Goldsboro dialup service is currently unavailable due to a BellSouth T1 issue.

7/7/03 1:42pm -- News service was restored by Giganews.

7/7/03 1:27pm -- News service is down because of problems with Giganews, our newsfeed provider.  Service should be restored within a few hours.